When you can get your money back, in plain words. The full terms are in our refund policy.
| Service | Refund |
|---|---|
| New .ae domain | Within 72 hours of registering: full refund minus a AED 10 card fee. After that, none. |
| .ae domain renewal | Ask within 72 hours of the renewal: full refund minus AED 10 per domain. After that, none. |
| Other domains, other domain renewals, and transfers | None. |
| New hosting, email or website builder plan | 30-day money-back guarantee, minus any domain fees. |
| Annual hosting or email after 30 days | Credit on your account for the unused time. |
| Hosting or email that has just auto-renewed | Ask within 72 hours of the renewal. Refund of the unused time, minus a 5% processing fee. |
| Google Workspace, and add-ons and licences: SSL, SpamExperts, Website Protection, Domain Privacy, Email Fraud Protection | None, unless our billing team approves it. |
How to ask
Open a ticket in your client area, or email [email protected] from the email address registered on your account. Tell us the service and the invoice number. The sooner you ask, the more options there are.
Thinking of cancelling?
Turn off auto-renew or request a cancellation before the renewal date, and there’s nothing to refund. See Cancel a service: domains, hosting, email and others.
Full terms: our Refund Policy.