Asked for a password reset and nothing came? It’s usually one of three things. Here’s what to check, and what to do if it still doesn’t show.
Check these first
- Your spam or junk folder. Search your whole mailbox for “tasjeel”.
- The right email address. The reset only goes to the email you log in with. If your company set up the account, it may be a different address, such as info@ or an old staff member’s.
- Give it 15 minutes. Then try once more. Lots of requests in a row can slow things down.
Still nothing?
Email us from the address on your account, or start a chat with us and we’ll tell you what to do next. Either way, tell us which email you tried.
Can’t get into that email at all?
If you’ve lost access to the email on your account, contact us. For your security we need to confirm who you are before we can help, and we’ll tell you exactly what we need.