New phone, or lost the one with your authenticator app? Use your backup code, or ask us to switch two-step login off so you can set it up again.
Use your backup code
On the login page, choose to use your backup code instead of the app code. Then set up two-step login again on your new phone.
No backup code?
- Email us from the address on your account
Email [email protected], or open a ticket, from the email address registered on your Tasjeel.ae account.
- Send your ID
Attach your Emirates ID or passport. For a company account, also attach the trade licence.
- We switch it off
Once we’ve checked, we turn off two-step login and tell you. Log in, then turn it back on with your new phone. See Set up two-step login (2FA) on your client area.