Our team is here 24/7, in writing. Here’s which way to reach us works best for what you need.
| Way | Best for |
|---|---|
| Support ticket | Anything about your account: changes, billing, domains, technical problems. Keeps everything in one place. |
| Email [email protected] | The same as a ticket. Your email becomes a ticket, so send it from the address on your account. |
| Live chat on our website | Quick questions and help choosing a plan |
| WhatsApp +971 52 499 2756 | Quick questions on the go |
Open a ticket
- Go to Support
Log in at my.tasjeel.ae and click Open Ticket at the top right.
- Choose the department
Choose Customer Support for help, or Sales for questions before you buy.
Choose Customer Support - Describe the problem
Say which domain or service it’s about, what you were trying to do, and what happened. A screenshot helps a lot.
On chat or WhatsApp? Have your support PIN ready
For anything about your account, we’ll ask for your support PIN so we know it’s you. See Your security question and support PIN.
Why only in writing?
So everything we agree is on record, and you never have to explain it twice. See Why we don’t offer phone support.