Knowledge Category: Getting Started

Forgotten password If you’ve forgotten your password simply click the Forgot your Password? link at the bottom of the Login form to be sent a

cPanel is where you configure the various features of your web hosting. Your cPanel login details are contained within your welcome email. cPanel can be

You can raise a Support Ticket to our technical team by logging into your Tasjeel Client Area from here Once logged in, click on the

It is possible to access your email accounts without having to configure an email program on your PC/Tablet/Phone. Webmail provides a quick and secure way

If you use a wrong password more than five times within 5 minutes, then you will get blocked by our firewall, so don’t try to

Do we design websites? In short, no. However, we do provide various tools to make it easier for you to build your own website including

We only suspend accounts when absolutely necessary. If you are seeing a message that says your website is temporarily offline, then there are two likely

The server’s hostname is useful as it provides an alternate method of connecting to your hosting services. You can find your server hostname in a

What is Two-Factor Authentication (2FA)? Two-factor authentication adds an additional layer of security to your cPanel account by adding a second step to your login.

Contacts are added to allow additional people to receive copies of communications (e.g. invoices sent to your accounts department). Contacts can additionally be activated as