Did an email just tell you your domain expires in a few days, and ask you to pay through a “Renew now” button? Stop before you click. It may not have come from us.
Scammers are sending fake renewal notices that carry the Tasjeel.ae name and logo. In this article, we’ll show you what these emails look like, how to spot one in seconds, and what to do if you’ve already paid.
What does the fake email look like?
The latest version is headed “FINAL NOTICE – DOMAIN RENEWAL REQUIRED”. It names your real domain, gives an expiry date a few days away, and quotes a small renewal price. A pink “Renew now” button sits at the bottom.
It looks convincing at a glance. That’s the point – it’s designed to make you act fast and check later.
Five signs it isn’t from us
1. The date is wrong. In the sample we were sent this week, the email said the domain expired on 21 October 2026. Our records show it’s paid up until July 2027. In September, we checked five fakes – every date and every price was invented.
2. The price is wrong. The fake asked for 14.18 dollars. No .ae renewal costs anything close to that. Your real renewal price is shown in your client area, in your account’s currency.
3. The invoice number looks odd. The fake uses a code like ’55BSA25′. Our invoice numbers are numbers only, and every one of them is listed in your client area.
4. It uses our old logo. The fake carries our old logo with the ‘We Register Great Ideas!’ line underneath. We stopped using it some time ago.
5. It went to the wrong mailbox. The fakes we’ve seen so far went to addresses like info@, contact@ or hello@ on the customer’s own domain. Our notices go to the email address on your Tasjeel.ae account. If a “renewal notice” lands somewhere else, be suspicious.
The one check that always works
Don’t use any link in the email. Instead, open your browser, type my.tasjeel.ae yourself and log in.
Go to Billing to see your invoices, or Domains to see each domain’s expiry date. If nothing is due there, nothing is due. It takes 30 seconds, and it beats every scam.
Why is this happening?
Scams like this hit every domain registrar, not just us. Here’s how they work.
Domain names are public, and so is the fact that a business owns one. Scammers collect lists of domains, guess the most common addresses (info@ and contact@ work surprisingly often), then send the same email to thousands of businesses. They only need a few people to pay.
Why such a small amount? Because the price is bait. Fourteen dollars is too little to make you stop and think. What the scammers really want is the card details you type into their fake page – those are used for much bigger purchases, or sold on.
And why use our name? Because you’re far more likely to open an email from a company you already pay than from one you’ve never heard of. Copying a logo from a website takes minutes.
That’s also why the details are wrong. The scammers don’t have your real expiry date or price – they make them up and hope you don’t check. The evidence we’ve gathered so far points the same way: the fakes go to guessed addresses, not the ones we hold.
In short, it’s a sign that .ae domains are valuable, and that criminals want a share of that trust.
What we’ve done to protect you
Our email domain is locked to the strictest security setting available. In plain terms, nobody can send an email that genuinely comes from an @tasjeel.ae address. That’s why the scammers have to send from other addresses and put our name in the display line instead.
So, always check the address after the @, not just the name you see in your inbox. A real email from us ends in @tasjeel.ae.
Our team reviews every report we receive, and we use them to warn other customers.
Already paid? Act fast
If you’ve paid through one of these emails, don’t panic – but don’t wait either.
- Call your bank or card provider straight away. Tell them it was a fraudulent payment and ask them to block the card and dispute the charge.
- Change any password you typed into the fake page, and anywhere else you use the same one.
- Open a ticket with us from your client area. We’ll confirm your domain and services are safe, and tell you whether anything is actually due.
Not sure? Just ask
If an email about your domain doesn’t feel right, forward it to us or open a ticket before you pay. We’d much rather check a hundred real emails than see one customer lose money to a fake.
At Tasjeel.ae, your domain renewals are always visible in one place: your client area. If it’s not there, it’s not from us.
